Refund policy

REFUND & RETURN POLICY

Due to the nature of our products, we do not accept returns, exchanges, cancellations, or refunds. Please make sure your order is correct before submitting.
In the event of a defective print, please contact us within 5 business days of receipt to discuss a resolution. If a problem with a transfer is determined to be defective, we will discuss a resolution of a refund or replacement of the defective transfer(s). The resolution decision will be at the discretion of our company. We will only reconcile the issue of the screen print, not any 3rd party items the screen print may have been pressed on, such as a shirt, bag etc.. We will not refund or replace due to user error or if the item was pressed with a hobby or craft press. Our prints are made for commercial purposes with a commercial press. 
If package/screens are lost or damaged during shipping transit we will file a claim with the carrier if insurance is purchased at the time of checkout. 
In the event of a missing or incorrect item, please contact us within 5 business days of receipt for a refund. We will not issue replacement shipments as this is outside of the federal trade commission's terms which states we must process a refund for any item that may be incorrect or missing.